Shipping policy
Thank you for shopping with Hudson & Wells (operated by Nason Capital LLC). This policy explains how orders are processed, shipped, delivered, and supported. By placing an order with Hudson & Wells, you agree to the shipping terms below.
Where We Ship
Hudson & Wells ships within the United States and to supported international destinations available at checkout. Available shipping options, delivery locations, and final shipping charges are shown at checkout before you complete your purchase.
Shipping Costs
Shipping charges are determined by the selected shipping service and delivery location. The available services and costs are shown at checkout.
| Service | United States | International |
|---|---|---|
| Standard | $7.95 | Calculated at checkout where available |
| Free Standard Shipping | Free on U.S. orders over $89 | Shown at checkout where available |
Transit, Handling & Order Cut-Off Time
Order handling time is 1-3 business days, Monday-Friday, excluding weekends and public holidays.
Standard shipping time is estimated at 5-7 business days, Monday-Friday, after order processing.
Order cut-off time is 2:00 PM Central Time. Orders placed after the cut-off time may begin processing on the next business day.
| Shipping Zone | Standard |
|---|---|
| United States | 5-7 business days in transit after processing; estimated total delivery 6-10 business days |
| Supported international destinations | Shown at checkout where available |
Delivery timeframes are estimates. Once a package leaves our facility, transit may occasionally be affected by carrier delays, weather, customs processing, holidays, or other events outside our control.
Shipping Status and Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number. You can also track your order on our order-tracking page using your order number and the email address used at checkout. If you do not receive a shipping confirmation email right away, please check your spam or junk folder first. If you still need help, contact us and we will be glad to look into the status of your order.
Order Changes
If you need to request a change to your order, please contact us as soon as possible at sales@hudsonandwells.com. We cannot guarantee changes after an order has entered fulfillment or is already in transit.
Change of Address
If you need to update your shipping address, contact us within 24 hours of placing your order at sales@hudsonandwells.com or +1 (629) 245-5155. We cannot change the shipping address once an order has shipped or is in transit.
Incorrect Address
It is the customer's responsibility to provide a complete and correct shipping address at checkout. If an order is returned to us or requires reshipment because an incorrect or incomplete address was provided, the customer is responsible for any additional shipping costs.
Item Not Received
If tracking shows your order was delivered but you have not received it, please first check with the carrier and your household, building, front desk, or neighbors. If the issue continues, contact us with your order number and we will help investigate.
Undeliverable and Returned Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address, an unclaimed package, or repeated failed delivery attempts, we will contact you at the email address on your order. You may choose to have the order reshipped, in which case a reshipment shipping charge may apply, or receive a refund for returned eligible items. Original shipping charges are non-refundable when the return is caused by an address error or failure to collect.
Helpful Links
Return Information | Track Your Order | Contact Us | FAQ
Contact Us
If you have questions about shipping, delivery, address changes, or an order status, please contact Hudson & Wells customer support:
Hudson & Wells (operated by Nason Capital LLC)
Email: sales@hudsonandwells.com
Phone: +1 (629) 245-5155
Support hours: Monday-Friday, 9:00 AM - 5:00 PM Central Time
Mailing address: 5800 Centennial Blvd, Nashville, TN 37209, United States
We usually respond within 24 hours.