Refund policy
At Hudson & Wells (operated by Nason Capital LLC), we want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please review the details below to understand how returns, exchanges, and refunds work.
Return Window
You may request a return within 30 days from delivery. Requests made after this window has closed may not be eligible.
Return Condition
To be eligible for a return, items must be:
- Unworn
- Unwashed
- Undamaged
- Returned with their original tags and packaging
Items that do not meet these conditions may not qualify for a refund.
How to Start a Return
To begin a return, please email us at sales@hudsonandwells.com with your order number. Our team will reply with a return authorization and the return address. Please wait to receive your return authorization before shipping any items back to us. Items sent back to us without first requesting a return may not be accepted.
Return Shipping Costs
Return shipping is the customer's responsibility, except when the item is defective or we shipped the wrong item. In those cases, we will cover the cost of return shipping. Original shipping charges are non-refundable unless the return is due to our error.
Restocking Fees
We do not charge any restocking fees.
Refunds
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. You'll receive a confirmation once your refund has been issued. Depending on your bank or card provider, it may take additional time for the credit to appear on your statement.
Exchanges
If you'd like a different size, color, or item, the fastest way is to start a return for your original purchase and place a new order for the item you want. Email us at sales@hudsonandwells.com with your order number, and we'll walk you through the process.
Damaged or Wrong Items
If your order arrives damaged, defective, or you received the wrong item, please contact us at sales@hudsonandwells.com within your return window and include your order number along with a brief description and photos, if available. We'll arrange a replacement or refund and cover the return shipping cost in these cases.
Order Changes and Cancellations
Need to change or cancel your order? You can request a change or cancellation within 24 hours of purchase, provided the order has not yet entered fulfillment. Please email sales@hudsonandwells.com with your order number as soon as possible so we can assist.
Governing Law
This policy is governed by the laws of the State of Tennessee, United States.
Contact Us
If you have any questions about your return or refund, our team is happy to help.
Hudson & Wells (operated by Nason Capital LLC)
Email: sales@hudsonandwells.com
Phone: +1 (629) 245-5155
Support hours: Monday-Friday, 9:00 AM – 5:00 PM Central Time
Mailing address: 5800 Centennial Blvd, Nashville, TN 37209, United States
We usually respond within 24 hours.