Privacy policy

At Hudson & Wells (operated by Nason Capital LLC), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices and rights you have. It applies to your use of hudsonandwells.com and the orders you place with us.

Information We Collect

Information you provide to us. When you shop with us, create an account, or contact support, we may collect:

  • Your name
  • Email address
  • Phone number
  • Shipping address and billing address
  • Payment information (processed securely through our payment processor — see "Payment Security" below)
  • Order history and details of the products you purchase

Information collected automatically. When you visit our website, we and our service providers may automatically collect certain technical information, including:

  • Device and browser information (such as device type, operating system, and browser)
  • IP address and general location
  • Cookies and similar technologies
  • Usage data, such as the pages you view, links you click, and how you navigate the site

How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders
  • Send order confirmations, shipping notifications, and tracking updates
  • Provide customer support and respond to your questions
  • Process payments and help prevent fraud
  • Manage returns and refunds
  • Improve our website, products, and shopping experience
  • Send marketing communications where you have chosen to receive them
  • Meet our legal, tax, and regulatory obligations

How We Share Your Information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business, and only to the extent needed to provide their services. These include:

  • Our e-commerce platform (Shopify), which hosts our online store and securely processes transactions
  • Payment processors, which handle payment authorization and processing
  • Shipping and order-tracking providers, which deliver your orders and provide tracking information
  • Our email service provider, which sends order-related and marketing emails on our behalf
  • Analytics providers, which help us understand how our website is used so we can improve it

We may also disclose information when required by law, to enforce our terms, or to protect the rights, property, or safety of our customers, our business, or others.

Cookies

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, understand how our site is used, and support our marketing efforts. You can manage or disable cookies through your browser settings. Please note that turning off certain cookies may affect how parts of our website function.

Data Retention

We keep your personal information only for as long as needed to fulfill the purposes described in this policy — including completing your orders, providing support, and meeting our legal, accounting, and tax obligations. When your information is no longer needed, we take steps to delete it or otherwise remove your identity from it.

Payment Security

Our checkout is encrypted and PCI-DSS compliant via our e-commerce platform (Shopify). We do not store your full card details on our systems.

Your Privacy Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct information that is inaccurate or out of date
  • Delete your personal information, subject to any legal obligations we may have to retain it
  • Opt out of marketing emails at any time by using the unsubscribe link in any marketing message or by contacting us

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the revised policy takes effect once published.

Governing Law

This Privacy Policy is governed by the laws of the State of Tennessee, United States.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out:

Hudson & Wells (operated by Nason Capital LLC)

Email: sales@hudsonandwells.com

Phone: +1 (629) 245-5155

Support hours: Monday-Friday, 9:00 AM – 5:00 PM Central Time

Mailing address: 5800 Centennial Blvd, Nashville, TN 37209, United States

We usually respond within 24 hours.